Archive for the ‘web analytics’ Category

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Dec 29
2011

Do you know that about half of all American adults say they are somewhat likely to make a New Year’s resolution? It goes without saying that most New Year’s resolutions are easier said than done, but we amazingly commit every year to sit and write these resolutions with the hope to change ourselves to be better individuals.

It is amazing to see that every year my gym gets over packed with people whose New Year’s resolutions are to get in shape and lose weight. Unfortunately, most of these people will disappear by the end of January and we might see them back in the year after.

To avoid such quick and unhappy ending for our Web Analytics next New Year’s resolutions, I would like to share with you few tips to help you reach most of your planned goals. Yes, some of these tips are very obvious, but we can all use a reminder from time to time.

 

1. Set meaningful goals for what you love to do the most.

This is the first ingredient to success; you must love what you do and what you want to be. It is true that no one was born as a Web Analytics ninja, but also not everyone was born with the ability to work with data. So if you are one of those people who don’t enjoy data, then maybe it is time to use this New Year’s resolution to reevaluate your career path and consider discovering other options that you like.

Same logic should be applied to which branch of Web Analytics you want to invest in more. Choose the concentration that you really enjoy and desire to continue advancing in, not something that your employer or the industry says is good for you. If you don’t have strong internal motivation within yourself about what you are doing, you won’t be successful.

 

2. Take baby steps.

Last year, my wife decided to run a 10K race. She was totally out of shape and could barely run for 5 minutes straight. She divided her ultimate goal into smaller challenges, but achievable goals guided by a running program called “Couch to 5k in 9 Weeks.” In a few months she successfully participated in a number of 10K run fundraisers!

Mastering Web Analytics is no less challenging than the 10K race. Whether you are an Analytics guru or a beginner, in order to advance your knowledge and experience in Analytics, you should set realistic goals and then take small steps that are likely to be met with success.

 

3. Don’t keep your resolutions to yourself.

I learned this technique from the SEO guru, Matt Cutts, of Google who always shares his 30-days challenges with his social friends and blog readers.

While I didn’t talk to Matt about his motive in sharing his monthly challenges and whether the sharing is helping him in achieving these challenges. For me though, I find myself more responsible in fulfilling my personal commitments when they are made public, especially when one or two friends show interest and decide to commit to the same resolution.

I strongly believe that resolutions are best made with groups. Friends and colleagues can gently push you in the right direction when you lose direction and motivate you when you slow down. So for next year’s Analytics resolutions, if you can find a friend or a group of friends who commit to the same New Year’s resolution together, then I guarantee you a better chance of achieving your goals [as known in analytics as “higher conversion rate” and “lower bounce rate”]. You will be more accountable to each other and give a hand to each other when things gets tough.

 

4. Get good mentors.

It is part of the human nature to imitate those around us. So as we are working on our next year’s resolutions, we need to make sure that we surround ourselves more often with people who carry common interests and similar career objectives and who offer us sincere advice, listen to our ideas and fears, and tell us when we have gone off track.

Analytics conferences offer good opportunity to hunt for good mentors and to connect with new Analytics friends. Although these conferences are a bit expensive, many of them offer a Social Networking pass or Exhibit Hall only pass at a good discounted price, so don’t miss these opportunities. Another good social event that no Web Analyst should miss is the Web Analytics Wednesday, which take place in many cities all over the world.

 

5. Fine-tune your spirituality.

It is important to add a spiritual dimension to your goals. For example, if one of your goals is to get certified in Google Analytics, you may also resolve to use that knowledge to serve your community through offering free internet marketing consulting to your favorite charity organization or government/education institutions.

 

There it is, folks…

I think I’m ready for a good start! Good luck in your resolutions and feel free to share them with us if you think that will help in implementing them :)

 

 

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Nov 16
2011

Google Analytics Premium

Today we announced our fifth strategic agreement with Google, enhancing E-Nor’s enterprise service offerings to include Google Analytics Premium. This is exciting news we wanted to share with you.

Google Analytics Premium, a paid analytics offering, contains more processing power, advanced analysis tools, and dedicated support. This new offering is a welcome addition to the already awesome features available in the Google Analytics Standard Edition – awesome just got super awesome!

Both Premium and Standard Editions of Google Analytics will receive many great feature enhancements going forward, with many coming out in the near future. E-Nor can help determine which edition is right for you and how to implement the best option for your organization.

We have supported many of Silicon Valley’s Fortune 500 companies realize tangible business results by leveraging E-Nor’s Digital Marketing Optimization Framework to drive analytics strategic planning, solution integration, advanced analytics implementations, and knowledge transfer. We look forward to working with you!

Join us for a Google Analytics Premium Webinar to learn more:

When:
Tuesday, December 6, 2011
10:00 AM – 11:00 AM PST

Visit Google Analytics Premium or call E-Nor at 1.866.638.7367.

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Sep 29
2011

Today, Google Analytics announced the launch of Premium, a paid product that is specifically targeting organizations that have huge amounts of data or require a service level agreement.  The first question most of you have is what does this mean in relation to the free version?  Google has made it very clear that you shouldn’t be worried. They are committed more than ever to the free/standard version.

Google Analytics has spent a huge amount of time developing out the new interface and adding many new features to it.  In the last 3 months alone, we have seen social media tracking and multi-channel funnels added.  I am confident that in the coming months many new impressive features will be coming.

What is Google Analytics Premium

Google Analytics Premium looks and feels like Google Analytics Standard Edition, the interface we are all familiar with. It includes more processing power, advanced analysis, and dedicated support.  Below is the list of differences that will only be in Premium

Processing Power

  • Guaranteed processing for up to 1 billion hits per month
  • Faster, intra-day processing for up to 1 billion hits per month
  • Service Level Agreement around data collection, reporting, and processing
  • 99.9% on Collection up-time
  • 99% on Reporting up-time
  • 98% on on-time Data Freshness (within 4 hours)

Advanced Analysis Tools

  • Up to 50 Custom Variable slots
  • Unsampled report downloads for custom report requests
  • Unaggregated report downloads for large report requests (up to 1 million rows per download)

Dedicated Support

  • Dedicated Account Management
  • Phone & Email support 10 hours per day, 5 days per week
  • Implementation Consultation & Tagging Audit
  • 24/7 Product Emergency Escalation Support, if the product is ever outside of the SLA
As mentioned before Google designed Premium to look and feel very much like the Standard Edition.  There are slight differences in each though.  There will be unsampled downloads available for all reports and custom reports.  Also, you will notice that reports load faster, and that data is available much sooner.

I strongly feel that this is a very strong edition to the Google Analytics offerings.  It is targeted at a very specific audience, who has very complex needs and require high levels of customization.  For, the average Google Analytics user, they will never require these features.  For those that have large data sets and much higher levels of needs, many of their needs can now be met.  If you have any questions about Google Analytics Premium or Google Analytics in general, I encourage you to contact me or leave a comment.

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Sep 29
2011

Today, Google Analytics released Real-Time, a new dashboard that will show your website traffic and certain metrics as it happens. Google Analytics has shown they are committed to the free version, by making this feature free and available to all starting today. The data that is shown only has a delay of 1-2 seconds from when a visitor clicks to one of your pages.

Main Dashboard

The image to the right is the main dashboard for Real-Time, you can click on it for full size.  The top of this report is the most visually appealing part, the top left shows there are 1,680 active visitors on the site.  These visitors have been active within the last 30 minutes.  Every 10 seconds this number updates.  The graphs to the right show pageviews by minute and second.  These graphs update every second, and  watching them update can be quite mesmerizing. The video embedded below, shows these first graphs and metric updating.

Looking at the middle of the main dashboard we can see the top referrals/referring sites that are sending our site traffic.  Top active pages finishes out the middle portion, by showing us where all of our visitors currently are on our site.  These visitors have been active in the last 5 minutes, any one not active for over 5 minutes is dropped. The bottom of the main Real-Time dashboard shows us the organic keywords that visitors searched for to find our site, and what locations they are coming from.  If you want to see the top of the dashboard in action, watch the video below.  Scroll down to read and learn about the other reports included in Real-Time and how all of this may be useful to you.

Content, Traffic Sources, and Locations

Real-Time includes 3 other main reporting sections besides the overview.  Content, Traffic Sources, and Locations provide you with more detail about how visitors got to your site and what they are currently doing.  The Content report will let you see the top 20 pages visitors are on right now and over a rolling 30 minute period.  You can select any of the pages and the top 20 sources for where the visitor originally came from to get to that page will be shown.

The Traffic Sources report will show you how visitors got to your site instead of a specific page like in the Content Report.  This allows additional drilldown into each medium of traffic (organic, referral, cpc, etc) that is sending traffic to your site.  For example, if you click on organic, you will see a list of all the search engines that sent traffic and clicking on one of these will show you the keywords for a particular search engine.  If you are campaign tagging emails you are sending out, you could drilldown and see which emails visitors clicked on to get to your site in this report as well.

The Locations reports shows a map and table of what countries are sending traffic.  You can drilldown on a country and see the cities visitors are coming from.  Google added in a fun feature by allowing you to change the map view to the Google Earth view.  This will zoom to a random visitors location in 3D every 10 seconds.  This would be an excellent view for a TV in a lobby for your company.  Below is a video of this happening, its much more smooth in the actual report, but I think I still captured it decently.

How This is Useful and a Feature Request

Overall Real-Time feels very polished and is a great addition to Google Analytics.  There are a variety of ways Real-Time will be useful.  Depending on the size of your account Google Analytics can take up to 24 hours to show you data, Real-Time shows you it within 1-2 seconds.  Lets take a social media campaign, which usually has a very short period of engagement.  You can see visitors coming in Real-Time and see where they are going on your website.  Lets say you are seeing visitors make it to the shopping cart page, but the conversions aren’t happening.  You could go back to your social media post and offer an incentive such as a discount code or free shipping code, to try and rectify the low amount of conversions.  Before Real-Time, it would take up to 24 hours for this data to appear in your reports, but now you can view and act upon incoming data as quickly as you desire.

One feature that I hope to see added soon is the ability to set custom alerts for Real-Time data.  I know some of you will have Real-Time open 24/7 in the corner of your screen, but imagine how useful it would be to have Google Analytics send you an e-mail or even a text message if all of a sudden your site saw an increase of 260% the amount of expected traffic.  You could then go look inside Real-Time and see your website was receiving a huge amount of traffic from the New York Times.  Further investigation showed that you are featured in an article on their homepage.  You could then alert your marketing manager and start pushing out content to promote this.  The way Real-Time is right now, unless you are glued to your screen, Real-Time is reactive, meaning you usually will not look at it until you have a question that it could help answer.  With custom alerts, it would become a proactive tool, sending you alerts when unexpected behavior occurs.  The tool was just released, but it is my opinion that Google will have more additions for us!

Sep 23
2011

A BIG thank you for all who attended the Google Analytics training day in Las Vegas. I know it was an information packed day but your questions, comments, and the “on-the-fly” analysis requests made a huge difference, and I truly appreciate your participation and engagement.

Here are the links to the topics and posts you requested; feel free to contact or email if you have any other questions or comments.

Two other notes:

  • You should have received the slide deck by now
  • The follow up Q&A online webinar is scheduled for Friday 9/30 at 8 AM pacific. You should receive an invitation early next week so mark your calendar!

In preparation for the Q&A webinar, please add your questions and/or comments here and we will get those answered ahead of time or review them during the webinar.

Thanks again and happy analysis!! :)

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