Posts Tagged ‘site logistics’

Jan 21
2008

In the last few weeks we completed work on migrating a couple of clients sites from an old content management system to a new one, and man it took some really effort to get it done! We had a thorough website migration plan in place and the execution went fairly well (although we had some minor glitches but those were manageable). I thought to share the outline of the migration plan with our blog readers.

Before migrating to a new site you should assess and measure the performance of the old site in using various data sources including the analytics tool implemented on the site (e.g. Google Analytics). Below you’ll find few reports that could guide you in what areas of the old site requires more attention in migration.

Traffic sources:
Referring traffic: we recommend you create pages with the same URL structure (or use 301 redirects) so that the referral traffic doesn’t end up with a page not found (bad user experience).

Top organic keywords: review the keywords that are bringing you organic traffic (and potentially conversions) and have a plan to ensure that you’ll continue to rank on such keywords and more importantly get traffic from this ranking (make sure you migrate title and meta tags, pay attention to all SEO factors that led to your ranking, etc).

Content:
Top content: you might want to transfer these pages from the old site to the new site without any changes, especially if these pages were bringing good traffic (traffic that had low bounce rate, relatively high conversion, etc).

Top exit pages: take this opportunity to improve these pages as you transfer them to the new site.
Site overlay: it will help you to identify which sections on the web page attracted clicks (and clicks that led to achieving site objectives), and accordingly great care should be taken into migration these sections.

Site search:
Usage: Identifying the number of people using the site search will help you in deciding placement of the search box and possibly upgrading to a more sophisticated search feature.
Search terms: you could use the search terms that visitors type as a way to understand the customer intent and thus making what people are searching for very prominent or easily accessible on the new site.

Goals:

Reverse goal path: It will identify which pages lead visitors to convert. (these pages should be transferred to the new site with a lot of attention).

Funnel visualization: It will help you identify pages that need improvement (pages where visitors exited the funnel).

The above points are just some sample reports you might want to run and provide useful data to your design and implementation teams.

Technorati Tags:

Oct 01
2006

Normally for a project that is either being scoped as custom or requires integration, a website development company needs to invest some time into making sure the project and work required is well understood before proceeding to offer a formal quote. We have learned through our experience that bypassing this step is detrimental to the success of the project. We’re looking at this from the client’s perspective and from our own. It helps us to know exactly what we’re committing to and the client also will have a clearer picture of what we’re building so there are no surprises.

Other companies may provide a ballpark figure or estimate based on past integrations they have done but the risk factor in that type of an estimate is very large, and usually results in a strained client/vendor relationship because of additional charges that come up when assumptions are proven incorrect. We prefer to quote based on requirements, not assumptions, and we take the necessary steps to ensure that all possible requirements are documented clearly and understood – this method has proven to work each and every time.

Typically, there are a number of questions especially with the integration part being related to the eCommerce and how that will relate to one another especially with the information being dynamic and transactions dependent upon this information. Some samples of questions related to integration are:

  • What is the nature of the data?
  • In what format can the data be provided?
  • Ensure data maps directly to destination or platform?
  • Within the data set, which items are updated and why?
  • Is the data constant, or are there additions and deletions?
  • How should destination handle additions and deletions?
  • How should destination handle exceptions?
  • What monitoring or notification needs to be in place?

There are a number of other questions that we usually encounter when diving into this a little further. For us at the preliminary stage of scoping, the analysis may reveal that more things to consider or that the work is straightforward. One thing guaranteed is that there will definitely be a more accurate proposal.

For further information on scoping custom or integration projects, feel free to contact one of our internet consultants at www.E-Nor.com.

Technorati Tags: ,

Jul 19
2006

Client Background/General Information

1. e-Commerce Knowledge
Implemented an eCommerce solution previously?
–> If yes,
- The name of the solution?
- Was the solution implemented in house or with a web development company?
- Was the solution maintained (e.g. products uploaded) in house or through a web development company?
–> If no, level of familiarity with eCommerce?
- Very familiar
- Somewhat familiar
- Not familiar

2. Is the client replacing an existing eCommerce solution?
- Why?
- What features not working?

3. Client infrastructure
- Where products are produced, packaged & shipped?
- Describe existing non-eCommerce, sales and fulfillment cycles

4. Design Preferences
- Template Design (inexpensive, quick-turnaround, non-unique look & feel)
- Custom Design (expensive, 4+ weeks at least, unique look & feel)

5. Timeline
- Fastest way to deployment:
- Out-of-the-box solution (no custom development whatsoever)
- Template Design
- Client readiness (content, images, infrastructure, payment gateway, etc.)

Identify all aspects of eCommerce
A. Products
- How many products?
- How many categories?
- How many sub-categories?
- Do products come in various styles (e.g. difference colors, different sizes)
- Do you have all product description, images, pricing available?
- If yes, what format (e.g. hard copy, excel spreadsheet, etc.)
- If no, is all the information accessible form a third party?

B. Product updates
- How often do you update your product info (description, pricing, images, etc.)?
- How is product information gathered (manual, catalog, etc.)?

C. Shipping
- Do you have a preference for a shipping carrier, Fedex, UPS, USPS, Royal Mail or others?
- How do you intend on charging for shipping
- How do you intend on processing shipping, using a carriers integrated tool (e.g. UPS WorldShip)

D. Taxes
- Do you have any specific taxes requirements

E. Payment Processing/Online payment gateway
a. Do you have an existing online payment gateway?
i. If yes, please list
ii. If no, do you have a preference which gateway to use (authorize.net, VeriSign, WorldPay, HSBC, etc.)

F. Languages
- The solution default language is XYZ. Do you require your eCommerce solution to support more than one language, if so, please list.

G. Customer types
- Retail?
- Wholesales?
- Others (e.g. members)?

H. Pricing
- What is your pricing model?
- Volume Pricing?
- Do you offer different pricing for each customer type?

I. Inventory
- Inventory Management System?
- Do you intend on integrating the eCommerce solution with your Inventory Management system?

J. Accounting
- Accounting System?
- Do you intend on integrating the eCommerce solution with your accounting system?

K. Ordering
- Do you require the capability of ordering from the system admin interface?

L. Order fulfillment
- Do you manage and ship products in-house or through a third party?
- If you use a third party, do you require an automated integration with the third party?

M. Reports
- In addition to customer and products reports, are there any additional reports required?

N. Feature set
- Favorite Products
- Related Products
- Feature Products
- New Products
- Wish list
- Gift Certificate
- Gift Wrapping
- Multi-currency
- Login/account information/previous orders
- Search
- Others?

O. Other features – Do you plan on having:
- Auction
- Gift Registry
- Download on Demand
- System Admin ordering interface
- Others?

P. How do you plan on marketing the business?
- Do you intend on implementing Search Engine Optimization (SEO) on your site? (to allow for SEO friendly pages and other SEO considerations)
- Other Internet Marketing programs such as Pay-Per-Click, e-mail marketing, banners?
- How do you currently market the business offline? Have you considered Integrated Marketing Solutions to maximize your ROI?

Q. Post Project Considerations
- Web Hosting requirements: look for reliable eCommerce, secure hosting
- On-going eCommerce solution updates and website maintenance

Technorati Tags: