Posts Tagged ‘web analytics’

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Dec 29
2011

Do you know that about half of all American adults say they are somewhat likely to make a New Year’s resolution? It goes without saying that most New Year’s resolutions are easier said than done, but we amazingly commit every year to sit and write these resolutions with the hope to change ourselves to be better individuals.

It is amazing to see that every year my gym gets over packed with people whose New Year’s resolutions are to get in shape and lose weight. Unfortunately, most of these people will disappear by the end of January and we might see them back in the year after.

To avoid such quick and unhappy ending for our Web Analytics next New Year’s resolutions, I would like to share with you few tips to help you reach most of your planned goals. Yes, some of these tips are very obvious, but we can all use a reminder from time to time.

 

1. Set meaningful goals for what you love to do the most.

This is the first ingredient to success; you must love what you do and what you want to be. It is true that no one was born as a Web Analytics ninja, but also not everyone was born with the ability to work with data. So if you are one of those people who don’t enjoy data, then maybe it is time to use this New Year’s resolution to reevaluate your career path and consider discovering other options that you like.

Same logic should be applied to which branch of Web Analytics you want to invest in more. Choose the concentration that you really enjoy and desire to continue advancing in, not something that your employer or the industry says is good for you. If you don’t have strong internal motivation within yourself about what you are doing, you won’t be successful.

 

2. Take baby steps.

Last year, my wife decided to run a 10K race. She was totally out of shape and could barely run for 5 minutes straight. She divided her ultimate goal into smaller challenges, but achievable goals guided by a running program called “Couch to 5k in 9 Weeks.” In a few months she successfully participated in a number of 10K run fundraisers!

Mastering Web Analytics is no less challenging than the 10K race. Whether you are an Analytics guru or a beginner, in order to advance your knowledge and experience in Analytics, you should set realistic goals and then take small steps that are likely to be met with success.

 

3. Don’t keep your resolutions to yourself.

I learned this technique from the SEO guru, Matt Cutts, of Google who always shares his 30-days challenges with his social friends and blog readers.

While I didn’t talk to Matt about his motive in sharing his monthly challenges and whether the sharing is helping him in achieving these challenges. For me though, I find myself more responsible in fulfilling my personal commitments when they are made public, especially when one or two friends show interest and decide to commit to the same resolution.

I strongly believe that resolutions are best made with groups. Friends and colleagues can gently push you in the right direction when you lose direction and motivate you when you slow down. So for next year’s Analytics resolutions, if you can find a friend or a group of friends who commit to the same New Year’s resolution together, then I guarantee you a better chance of achieving your goals [as known in analytics as “higher conversion rate” and “lower bounce rate”]. You will be more accountable to each other and give a hand to each other when things gets tough.

 

4. Get good mentors.

It is part of the human nature to imitate those around us. So as we are working on our next year’s resolutions, we need to make sure that we surround ourselves more often with people who carry common interests and similar career objectives and who offer us sincere advice, listen to our ideas and fears, and tell us when we have gone off track.

Analytics conferences offer good opportunity to hunt for good mentors and to connect with new Analytics friends. Although these conferences are a bit expensive, many of them offer a Social Networking pass or Exhibit Hall only pass at a good discounted price, so don’t miss these opportunities. Another good social event that no Web Analyst should miss is the Web Analytics Wednesday, which take place in many cities all over the world.

 

5. Fine-tune your spirituality.

It is important to add a spiritual dimension to your goals. For example, if one of your goals is to get certified in Google Analytics, you may also resolve to use that knowledge to serve your community through offering free internet marketing consulting to your favorite charity organization or government/education institutions.

 

There it is, folks…

I think I’m ready for a good start! Good luck in your resolutions and feel free to share them with us if you think that will help in implementing them :)

 

 

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Nov 16
2011

Google Analytics Premium

Today we announced our fifth strategic agreement with Google, enhancing E-Nor’s enterprise service offerings to include Google Analytics Premium. This is exciting news we wanted to share with you.

Google Analytics Premium, a paid analytics offering, contains more processing power, advanced analysis tools, and dedicated support. This new offering is a welcome addition to the already awesome features available in the Google Analytics Standard Edition – awesome just got super awesome!

Both Premium and Standard Editions of Google Analytics will receive many great feature enhancements going forward, with many coming out in the near future. E-Nor can help determine which edition is right for you and how to implement the best option for your organization.

We have supported many of Silicon Valley’s Fortune 500 companies realize tangible business results by leveraging E-Nor’s Digital Marketing Optimization Framework to drive analytics strategic planning, solution integration, advanced analytics implementations, and knowledge transfer. We look forward to working with you!

Join us for a Google Analytics Premium Webinar to learn more:

When:
Tuesday, December 6, 2011
10:00 AM – 11:00 AM PST

Visit Google Analytics Premium or call E-Nor at 1.866.638.7367.

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Sep 29
2011

Today, Google Analytics announced the launch of Premium, a paid product that is specifically targeting organizations that have huge amounts of data or require a service level agreement.  The first question most of you have is what does this mean in relation to the free version?  Google has made it very clear that you shouldn’t be worried. They are committed more than ever to the free/standard version.

Google Analytics has spent a huge amount of time developing out the new interface and adding many new features to it.  In the last 3 months alone, we have seen social media tracking and multi-channel funnels added.  I am confident that in the coming months many new impressive features will be coming.

What is Google Analytics Premium

Google Analytics Premium looks and feels like Google Analytics Standard Edition, the interface we are all familiar with. It includes more processing power, advanced analysis, and dedicated support.  Below is the list of differences that will only be in Premium

Processing Power

  • Guaranteed processing for up to 1 billion hits per month
  • Faster, intra-day processing for up to 1 billion hits per month
  • Service Level Agreement around data collection, reporting, and processing
  • 99.9% on Collection up-time
  • 99% on Reporting up-time
  • 98% on on-time Data Freshness (within 4 hours)

Advanced Analysis Tools

  • Up to 50 Custom Variable slots
  • Unsampled report downloads for custom report requests
  • Unaggregated report downloads for large report requests (up to 1 million rows per download)

Dedicated Support

  • Dedicated Account Management
  • Phone & Email support 10 hours per day, 5 days per week
  • Implementation Consultation & Tagging Audit
  • 24/7 Product Emergency Escalation Support, if the product is ever outside of the SLA
As mentioned before Google designed Premium to look and feel very much like the Standard Edition.  There are slight differences in each though.  There will be unsampled downloads available for all reports and custom reports.  Also, you will notice that reports load faster, and that data is available much sooner.

I strongly feel that this is a very strong edition to the Google Analytics offerings.  It is targeted at a very specific audience, who has very complex needs and require high levels of customization.  For, the average Google Analytics user, they will never require these features.  For those that have large data sets and much higher levels of needs, many of their needs can now be met.  If you have any questions about Google Analytics Premium or Google Analytics in general, I encourage you to contact me or leave a comment.

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Sep 23
2011

A BIG thank you for all who attended the Google Analytics training day in Las Vegas. I know it was an information packed day but your questions, comments, and the “on-the-fly” analysis requests made a huge difference, and I truly appreciate your participation and engagement.

Here are the links to the topics and posts you requested; feel free to contact or email if you have any other questions or comments.

Two other notes:

  • You should have received the slide deck by now
  • The follow up Q&A online webinar is scheduled for Friday 9/30 at 8 AM pacific. You should receive an invitation early next week so mark your calendar!

In preparation for the Q&A webinar, please add your questions and/or comments here and we will get those answered ahead of time or review them during the webinar.

Thanks again and happy analysis!! :)

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Aug 19
2011

Recently, I read an article on the BBC News site titled, “Civil servants’ web habits revealed”. The article was about the recent report released by the British Department for Transport on the thousand sites most visited by staff while at work.

Even though I was psychologically prepared by my friend Brian Clifton to see some non-sense in the report, I have to say that I was shocked to find out that the ranking criteria was the number of hits to the site.

My first hope was that their definition of “hits” is not the one we teach in Analytics 101 and hoped that at least they actually meant “visit” instead of “hit”, but after reading the attached notes to the report I found them clearly stating that the number of hits, “does not indicate the number of times a particular page on a website has been visited, but in many instances will include multiple components (e.g. text, images, videos) each of which are counted.”!

What is wrong with “Hits”?

I still remember my first personal website back in the days where “hits” was the only metric that I could use to measure the success of my site. At that time we knew that the hits report is like a garbage bin for all file requests from the web server [html, CSS, JavaScript, images, PDFs,…], but we were still happy for the small piece of information about our sites.

It is important to know that if two sites are visited the same number of times and the same number of pages are viewed in each site and one of the sites has more images, CSS/JS calls, and file downloads, the site with more server hits will rank higher in the Department for Transport’s report!

The use of hits may have been acceptable 10-15 years ago as the industry was not equipped with the right tools nor educated enough on what to measure and analyze, but now as we have advanced in the digital analytics sphere there is no excuse to use these outdated metrics in our analysis. The hits report is so useless that in reality it does not tell you anything about your site and visitors and certainly deserves the acronym that Katie Delahaye Paine gave to “hit”: How Idiots Track Success.

The example above illustrates the uselessness of the “Hits” report. By looking only at the number of “Hits”, Site A is doing much better than Site B and that is probably due to different factors that have nothing to do with the user experience (i.e. more CSS and JS calls). Once you look at other more relevant metrics like Visits and Pageviews, you will clearly see how bad Site A is doing compared to Site B. The numbers show more visits and pageviews, more time on site per visit, less bounced visits and more importantly higher conversion.

Good news!

I am happy to see the Google Analytics site [second in the list] being visited by some government employees (Civil servants as they are called in the report), which gives me some hope that next year’s report will be based on more meaningful metrics rather than the useless number of Hits report.

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