Urchin General FAQs
Q: How much does Urchin Software cost?
A: Urchin 7 costs $9995 and includes 1000 reporting profiles. If you own Urchin 6, then you are eligible to receive a discount for the price paid for Urchin 6 if you upgrade to Urchin 7. If you paid, $2,995 for Urchin 6, your price for the Urchin 7 upgrade will be $7,000.
Q: Does Google offer Urchin support?
A: Urchin Software is sold and supported exclusively through E-Nor and other Urchin Certified Partners. E-Nor sells Urchin Software and provides comprehensive set-up, implementation and training services.
Q: Are discounts available for non-profits, governmental and educational institutions?
A. Yes! Please contact us if you are a non-profit, governmental or an educational institution for discount details.
Q: We are a Hosting Company and want to purchase Urchin, how do we obtain the software?
A: Please contact us for a license solution to match your needs.
Urchin Technical FAQs
Two excellent resources for Urchin technical questions are the official Urchin FAQ and the Urchin help wiki.
Q: Can I import my Google AdWords cost data into Urchin?
A: You can but currently it is only supported if you do not use auto-tagging in Google AdWords.
Q: I have years of server logs sitting around. Will they be of any use to me if I use Urchin?
A: They sure will! You can have Urchin analyze those server logs to identify trends and get an idea of how much traffic you are getting from what source and on what section of your site. You will also know how much activity is caused by search engine spiders and other robots. Then you can set up UTM tracking to get JavaScript fortified server logs that will get you the most detailed and actionable information for future analysis.
Q: Can I access Urchin remotely through my web browser without using something like Remote Desktop to have a virtual connection to the computer Urchin is installed on?
A: Urchin comes with a built-in version of Apache and you can also configure it to use IIS. So yes, you can configure Urchin and your web host to allow both http and https access to Urchin.
Q: Can I track Web 2.0 technologies like Flash and Ajax with Urchin?
A: Yes you can. It takes some additional work but you can follow the steps in the Downloads and Events portion of the Urchin help wiki. You can also make use of the newly introduced Event Tracking features.
Q: Why doesn't the data in Urchin match what some of my other tools report?
A: Every tool has its own tracking policies and attribution system. 2 clicks in one system might only be one visit in another. A conversion attributed to source A in system 1 might be attributed to source B in system 2. The best way to deal with this is to have an in-depth understanding of how each tool works and how it goes about its data collection. Also keep in mind that you are looking for trends and actionable data, not doing verification of someone else's data collection algorithms!
