Urchin General FAQs
Q: How much does Urchin Software cost?
A: Urchin Software costs $2995 and includes 1000 reporting profiles. If you own Urchin 5 and did not purchase an advanced support contract, then you are eligible to receive a discount for the price paid for Urchin 5 if you upgrade to Urchin 6.
Q: We have Urchin 5, are we eligible for a free upgrade?
A: The upgrade is free if you have previously purchased a support contract. If you don't have a support contract, then whatever you paid for Urchin 5 will be credited towards Urchin 6.
Q: Does Google offer Urchin support?
A: Urchin Software is sold and supported exclusively through Urchin Software Authorized Consultants. E-Nor is an Urchin Software Authorized Consultant, we sell Urchin Software and provide comprehensive set-up and implementation services.
Q: Are discounts available for non-profits and educational institutions?
A. Yes! Please contact us if you are a non-profit or an educational institution for discount details.
Q: We are a Hosting Company and want to purchase Urchin, how do we obtain the software?
A: Please contact us for an Urchin site license.
Urchin Technical FAQs
Two excellent resources for Urchin technical questions are the official Urchin FAQ and the Urchin help wiki.
Q: Can I import my Google AdWords cost data into Urchin?
A: You can but currently it is only supported if you do not use auto-tagging in Google AdWords.
Q: I have years of server logs sitting around. Will they be of any use to me if I use Urchin?
A: They sure will! You can have Urchin analyze those server logs to identify trends and get an idea of how much traffic you are getting from what source and on what section of your site. You will also know how much activity is caused by search engine spiders and other robots. Then you can set up UTM tracking to get JavaScript fortified server logs that will get you the most detailed and actionable information for future analysis.
Q: Can I access Urchin remotely through my web browser without using something like Remote Desktop to have a virtual connection to the computer Urchin is installed on?
A: Urchin comes with a built-in version of Apache and you can also configure it to use IIS. So yes, you can configure Urchin and your web host to allow both http and https access to Urchin.
Q: Can I track Web 2.0 technologies like Flash and Ajax with Urchin?
A: Yes you can. It takes some additional work but you can follow the steps in the Downloads and Events portion of the Urchin help wiki.
Q: Why doesn't the data in Urchin match what some of my other tools report?
A: Every tool has its own tracking policies and attribution system. 2 clicks in one system might only be one visit in another. A conversion attributed to source A in system 1 might be attributed to source B in system 2. The best way to deal with this is to have an in-depth understanding of how each tool works and how it goes about its data collection. Also keep in mind that you are looking for trends and actionable data, not doing verification of someone else's data collection algorithms!
Q: Can I keep using Urchin 5 in Urchin on Demand (UOD) mode now that service.urchin.com is being retired?
A: You can keep using Urchin on Demand with two modifications to your __utm.js file. For more information and to download a replacement for an uncustomized utm.js, check out the Urchin help topic for this issue.
