Being stranded is an awful feeling. While Urchin 6 improves significantly upon previous versions of the software, it also requires a strong skill set in setup, configuration and usage of the tool. Once setup, the tool itself is very robust, but just like all robust tools, it needs some hand-holding. That's where E-Nor comes in! Whether you want ongoing peace of mind, or if you're in a jam, E-Nor offers Urchin Support services to meet your needs.
Types of Support Available
E-Nor provides on-demand (hourly) support, prepaid blocks of support or on a monthly retainer basis. Please contact us for more information or to purchase Urchin Support.
How May We Help?
- Urchin Software Installation/Upgrade or Configuration
- Full Urchin implementation within your network
- Integration with Google Adwords
- Tag marketing mediums and campaigns in Urchin so you can see visits in the right "bucket"
- Sift through the data and make sense of it and create action plans
- Audit Urchin installs to verify correct installation and configuration
- Optimize online search marketing campaigns, including Pay-Per-Click keyword performance
Urchin Installation: Common Problems We Will Help You Resolve
- Difficulty configuring your own web-server (as opposed to using embedded apache server)
- Insufficient database access
- Insufficient user permissions to Urchin software
- Over-aggressive security software (anti-virus, spyware, etc)
- Cost data not being applied
- Log files not being interpreted or read into Urchin correctly
- Reports showing no data
- Processing times are excruciatingly slow
- Implementing e-commerce tracking